SUPPORT the locals – ShopByLocals is an independent marketplace
for local shops around the world.

Build trust and increase your customer satisfaction rate offering a secure and simple refund system.

How you can benefit from it

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  • Enable refund request for the whole order
  • Enable refunds for taxes
  • Send asynchronous messages to user to ask for information about the refund request
  • Reject refund request by sending an automatic notification email to the user
  • Pay refund manually or through the payment gateway used to place the order
  • Choose whether to pay the total amount requested by the user or insert a different amount
  • If multiple quantities, you can choose the number of products to refund
  • Set the request status as on-hold or processing
  • Prevent refund requests if the number of days from the purchase date exceeds the specified value
  • The seller receives an email when:
    • user submits a refund request
    • user sends a message from “My Account” page
  • User receives an email when:
    • submitting a refund request
    • the request status turns into “processing” or “on hold”
    • seller accepts or rejects the request
    • seller sends a message from the site backend
  • Enable refund request for the whole order or single products
  • Add refunded products to the stock
  • Allow refund requests only if the order exceeds the specified threshold
  • Show a custom message on all not refundable products
  • Refund the order automatically soon after receiving user’s request (feature not available for physical products)
  • Offer a coupon as an alternative to the refund
  • Set an expiration date for the coupon
  • Use options generally or specifically for each product (as well as for single variation)
  • Each message can include an attached file (you can set the maximum allowed size)
  • User receives an email when seller offers a coupon as an alternative to the refund

Granting a high level of attention for your customers by offering a secure refund system will keep them faithful to your store for good

Did you know people read refund policies before buying any product?

Basically, if the website grants a refund for the product due to reasonable causes such as malfunctions, glitches and such, buyers will be increasingly determined to complete their orders.

They will feel reassured.

And that’s great since that tremendously increases the conversion rate.

But do you know what happens if we offer a difficult process to get refunds? Users will lose trust in your company and they will most likely look somewhere else for their future purchases.

Allow refund requests for whole order or single product

Choose the best solution for your customers

Set a limit on the number of days within which customers can ask for a refund

No request can be submitted beyond that limit

Accept the refund request automatically

Or let the seller manage it manually

Choose how to pay the refunds

Manually or automatically, through the payment gateway previously used

Pay the total amount requested by the customer

Or insert the amount manually


Select the product quantity to refund

You can decide to refund the order partially

Offer coupons as an alternative to the refunds

You can set an optional expiration date on the validity of the coupon

Restock the product automatically

After granting the refund

Check the order total

Allow refund requests only if the amount exceeds the configured threshold

Manage all requests from the related section

The icon shown on the orders allows spotting quickly those including a refund request

Reject the refund request with one click

User will receive a notification email

Let users explain the reasons for their refund requests

By sending a message and a file to provide detailed information

Configure ad hoc refunds for the single product

Set specific refund rules for simple products and single product variations

Notify users when the product can’t be refunded

Showing a custom message on the product page

Take advantage of an automatic email system

Seller and user will be informed about the current status of refund requests

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