Median – Live Support Screen Share Tool

See what your customers see and reduce support time up to 82% in minutes. Increase customer satisfaction with real time resolution. Resolve customer issues with one-click screen share and transform your support into a profit center. Median makes it easy…

Median
Median – Live Support Screen Share Tool
12.50 Incl. VAT / 10 months Subscribe Now

Median – Live Support Screen Share Tool

Sold by seller: HubLearn

12.50 Incl. VAT / 10 months

See what your customers see and reduce support time up to 82% in minutes.

Increase customer satisfaction with real time resolution.

Resolve customer issues with one-click screen share and transform your support into a profit center.

Median makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal.

With Median, you can provide quality customer support to non-tech-savvy customers with a one-click screen share.

This uniquely deal is part of HubLearn empowerment and growth program. We have been early access buyers/investors as part of our empowerment program and made a unique deal – that is the reason for the low price. We are empowering you in your journey and growth.

See features/benefits

https://www.shopbylocals.com/?post_type=product&p=122225

When purchasing this product you buy directly from the independent seller as the contracting party and that seller is responsible for the supply of the goods.​

Shopbylocals.com is therefore not responsible for the performance of agreements concluded with seller:

    verified
  • Shop Name - HubLearn
  • E-mail - [email protected]
  • VAT/CVR - DK-39964104
  • Shop ID - 822
  • Ready to ship in from Denmark. This process time is added to the shipping time see more in the terms of business. ​
    A track and trace number will be sent when it is available for more accurate delivery time
  • More Info

Gift this product

Do you feel this product is perfect for a friend or a loved one? You can buy a gift card for this item!

Gift this product
Find in stores Compare

Description

Turn your customers into Raving Fans with Screen Share enabled support. 

Reduce support time up to 82% in minutes. 
Increase customer satisfaction with real time resolution. 

Providing support is easy when you can see what your customers see and can guild them to a solution. With Median, you can watch any of your website visitors interact with your website in real time. If someone has an issue simply join their session, put your mouse on their screen, and show them the way. 
 
Save years of support time, stop asking customers to describe their problems, and prevent future support requests with one click screen share. 

To make it even easier, Median is fully integrated with 12 of the most popular chat tools available. 
 
Go from chat to screen share with the click of a button. 

See what your customers see 

Providing support is easy when you can see what your customers see and can guild them to a solution. With Median, you can watch any of your website visitors interact with your website in real time. If someone has an issue simply join their session, put your mouse on their screen, and show them the way. 
 
Save years of support time, stop asking customers to describe their problems, and prevent future support request with one click screen share. 

Silent screen share 

With silent cobrowsing, marketing, sales and support people can join a customer’s session and watch as they interact with a website or digital asset. 

 Educational screen share 

With our educational tools, sales and support agents can join a user’s browsing session in flight, put their mouse on the customers screen, highlight or draw on their page to help answer any questions or concerns they might have. 

Full Control screen share 

With our full control feature, sales and support agents may request permission to take full control of a customer’s browser session allowing the agent to click through a website and even type, if necessary. 

Median 

Resolve customer issues with one-click screen share 

Median

It’s hard to solve customer issues when your only option is to recite instructions on a Zoom call. 

To efficiently guide customers towards the right solution, you need to understand what’s wrong—but first you’ll have to teach them how to share their screen. 

Luckily, there’s a tool that lets you easily join a customers’ session, place your mouse on their screen, and actually solve the problem. 

Make way for Median. 

TL;DR 

Integrate screen share to any website, app, portal, as well as popular chat tools 

Alternative to: Upscope 

Reduce ticket time and provide faster customer support 

Best for: Sales and support teams looking for a fast and efficient way to resolve customer issues 

Median makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal. 

With Median, you can provide quality customer support to non-tech-savvy customers with a one-click screen share. 

Just place the code on your website and Median will work on your users’ browsers, across every device and operating system—no downloads, installations, or plugins required! 

Customers can ask for help and support agents can join their session to see exactly what they’re experiencing. 

Median allows you to see what your customers see, all without any downloads, invites, or installs.

You can access Median’s built-in dashboard to view your site’s users and visitors in real-time. 

Once you’ve joined a session, you’ll find a pixel-perfect representation of what your customers see and how they are interacting with your website in real-time. 

Median also censors credit card numbers, passwords, and other sensitive information to keep your customers’ information safe and secure. 

Using the one-click screen share, you’ll get a pixel-perfect representation of what your customers see on your site in real time.

Median’s interactive screen sharing features encourage interactive collaboration between users and support agents. 

You’ll be able to put your mouse on the customer’s screen and help them navigate any webpage. 

You can even draw on the page and highlight key features to let customers know the right buttons or links that they should click. 

Best of all, you can request permission and take complete control over a user’s browser session to click and type on their screen. 

Draw on the page and show customers how to resolve their issues with ease. 

Because Median allows you to quickly understand and solve user issues, you’ll be able to reduce repeat tickets by teaching customers how to use your product. 

You can integrate Median with other chat tools like Intercom, Drift, LiveChat, and tawk.to, to offer better customer support across channels. 

And if you run an ecommerce store, you can also help customers add products to their cart and offer assistance during check out. 

For seamless onboarding, you can even teach first-time customers how to navigate and troubleshoot FAQs. 

Median lets you add screen share to your chat tool, so you can decrease support time and improve customer support across channels.

Helping customers use your site shouldn’t feel like you’re playing charades over the phone. (“This version of the game is called ‘Frustration’.“) 

Median lets you see your customer’s screen, draw on the page, and take complete control over their browser session, so you can literally point them in the right direction. 

Resolve customer issues in real time. 

FEATURES/BENEFITES: 

No customer install 

No downloads, no installs, no plugins, no invites, no emails, no links, no messaging, no carrier pigeon, no delays. Easy, Interactive, screen share is just a click away when the Median code is installed on your website. Since the Median viewer operates in the browser, our software works great across every device on every operating system.

Go from chat to screen share with the click of a button. Integrations include Tawk.to, Intercom, Drift, and more. 

Go from phone call to screen share with our hot key command feature. A unique phone code for each caller. 

Interested in adding cobrowsing to your product or service? Our APIs give you the power to build as you please. 

HubLearn

Shipping from

Denmark

Questions and answers of the customers

There are no questions yet. Be the first to ask a question about this product.

Send me a notification for each new answer.