Feel safe and secure buying from online shops with our recognized trustmark
EUROPEAN CROSS-BORDER E-COMMERCE
PROTECTION FOR CONSUMERS
HOW IT WORKS
The Ecommerce Europe Trustmark protects you when you purchase through an online shop (like ShopByLocals) in an EU country and a complaint arises.
When you see the Ecommerce Europe Trustmark on the website of an online shop, it means that the company is committed to work and comply with the Ecommerce Europe Code of Conduct, guaranteeing ethical standards in the digital marketplace.
The European Regulation No. 524/2013 on online dispute resolution for consumer disputes states that traders established within the European Union engaging in online sales or service contracts have to provide on their websites an electronic link to the European Online Dispute Resolution platform (http://ec.europa.eu/odr). For consumers with an online purchase problem, they can file complaints on the European ODR platform.
The Ecommerce Europe Trustmark protects both consumers and merchants via one European set of rules by having clear communication of these rules.
E-Maerket is the authorized participating association in Denmark. And ShopByLocals is certified by the Danish E-Maerket.
BENEFITS FOR CONSUMERS
- SHOP SAFELY – Feel safe when purchasing from ShopByLocals. We are certified by E-Maerket and the Ecommerce Europe Trustmark.
- CONSTANT CHECKS – ShopByLocals will be checked regularly for compliance to trustmark rules.
CODE OF CONDUCT
- We stand for our name: we give you clear information on our identity, address and how to conveniently contact us
- The essential characteristics of the products and services are adequately described.
- We will be clear and transparent on our offer and the price you have to pay for our products/services before you order.
- We have a transparent, accessible and easy order process that allows you to check your order and correct it before you finally conclude the purchase.
- We use fair, easy accessible and transparent contract terms in plain language that respect your rights.
- We offer you transparent, convenient, widely accepted and safe payment methods.
- We use transparent, convenient, widely accepted and safe delivery systems based upon the information provided at transparent prices.
- Before you conclude the purchase, we will provide clear and transparent information on your legal rights and obligations. We will provide easy and transparent return and refund procedures.
- You can always contact us in an easy and convenient way. We commit ourselves to offering a transparent and easily accessible customer service and complaints handling system.
- We respect your privacy, protect your data and care for a safe web-environment.