SUPPORT the locals – ShopByLocals is an independent marketplace
for local shops around the world.

Install a Live chat system on your e-commerce to interact with your customers and improve the customer satisfaction rate.

How you can benefit from it

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Features:

  • Customization of the chat messages (Chat Title, Welcome Message, Starting Chat Message, Closing Chat Message, Offline Message, Busy Message)
  • Freedom to have all the conversations at the same time as you want
  • Customization of the agent’s profile
  • Enable the chat capability to other WordPress roles
  • Disable the chat popup on mobile devices
  • Disable the chat popup for not logged users
  • Users can send offline messages when the chat console is not available
  • “Chat logs” section to control all the saved conversations
  • Each user can ask for the transcription of the conversation via email
  • Each copy of the conversations can be sent to one or more emails set in the option panel
  • Chat session evaluation of the user (good/bad)
  • Advanced customization of the interface
  • Chat duration timer
  • Deactivate the chat system when no operator is online
  • Show chat window on every page of your shop or only on some specific ones
  • Show the chat window on home, blog, shop and product pages
  • Show the chat window in different spots of the page
  • Configure macros for your operators so that they can reduce answer time usign pre-set answers
  • Connect the chat popup to a link when it opens

Just like in person

Recent research has proved that 70% of the users use the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. 

That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately, customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means fewer sales… A lot less!

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.

Save the messages of the conversations

With the specific feature, you can save messages and details for each user that has started a conversation with your operators

Receive messages when there are no operators

Users will be reassured by the freedom to ask and receive an answer even when there is no one available online

Receive offline messages with busy operators

In this way, everyone will be able to contact you, it doesn’t matter it operators are busy with other users

Manage even more conversations than before

Choose how many users can start a conversation and increase the number of satisfied customers!

Create a copy of the conversation

You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator’s work

Let users evaluate your operators

Once ended the conversation, users can express their appreciation

Customize the interface

Choosing colors, size and position

View the duration of the conversation

A timer will start from the opening until the ending of the chat session

Offer a chat service even to mobile users

Live Chat has been specifically conceived to satisfy also whoever will access from a mobile device

Set the privileges of your operators

Associating a role of your store and letting them customize their profile

Activate the chat when operators are online

If no operator is available, users won’t be able to send messages.

Benefit from the compatibility with Multi Vendor

Your users will be free to talk directly with the vendors in their related vendor page.

Speed up answer time

Thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers

Enable chat in some pages only

And show the chat window only in the page pages that you consider appropriate

 

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